99 Rodinea Rd Unit 14, Vaughan, ON, Canada
Toronto Buffing Inc. Terms of Service
Toronto Buffing Inc. Effective May 18, 2025
1. Agreement to Terms
By engaging the services of Toronto Buffing Inc. ("the Company"), you ("the Client") agree to be legally bound by the following Terms of Service. These terms constitute the entire agreement between the Client and the Company and supersede all prior agreements, representations, and understandings, whether oral or written.
(See Canadian Contract Law, Swan & Adams, 4th ed.; M.J.B. Enterprises Ltd. v. Defence Construction (1951) Ltd., [1999] 1 S.C.R. 619)
2. Scope of Services
Toronto Buffing Inc. outlines the nature, limitations, and authorization related to services provided. Clients are encouraged to review this section carefully to understand which services are included, excluded, or require explicit consent. Any scope of service or related advice does not constitute a technical or instructional manual for at-home use. Toronto Buffing Inc. makes no guarantee as to the completeness or technical accuracy of website content for DIY purposes. Clients who misuse the website or attempt work based on content shared do so at their own risk.
Clients should not assume any task is included unless explicitly outlined in writing. No additional services are included unless specified in the work order or invoice. The pricing page www.paintcorrection.ca/cost may be referenced alongside the invoice to clarify expectations. From time to time, Toronto Buffing Inc. may recommend additional work to improve outcomes. These suggestions will include pros and cons and will be performed only after client approval, confirmed via written or verbal consent (text, email, phone, or in person).
Toronto Buffing Inc. may coordinate services with trusted third-party vendors. Clients authorize reasonable vehicle movement as part of the service agreement.
(Consumer Protection Act, 2002, S.O. 2002, c. 30)
3. Paint Correction, Chip Repair, and Protection Services
3.1 Paint Correction Disclaimer
Toronto Buffing Inc. provides paint correction services aimed at enhancing the cosmetic appearance of a vehicle's finish by removing or minimizing visible surface defects. This process involves the careful use of abrasive tools and compounds and is performed at the discretion of the technician based on what is deemed safe and appropriate for the substrate. No warranty is expressed or implied regarding permanent defect removal, as new imperfections may develop due to improper care post-service. Clients are responsible for maintaining the corrected finish using recommended practices.
The paint correction process removes set-out defects permanently. However, as with any new finish or painted surface, new wear and tear may occur over time. This is normal and does not indicate a defect in service. Toronto Buffing Inc. does not guarantee that all defects will be removed, especially if they fall outside the budget, are unsafe to remove, or exceed the depth of correction limits.
(Consumer Protection Act, 2002, S.O. 2002, c. 30)
3.2 Stone Chip Repair Services
Chip repair services are available only as part of a larger correction or protection package and not offered as a stand-alone service. Toronto Buffing Inc. does not guarantee visual uniformity or perfect color matching due to variations in factory paint age, formulation, chip depth, and material characteristics. Touch-up paint may be provided by the Client or ordered at an additional cost. Clients acknowledge the limitations of this service and accept the aesthetic results as final once applied.
The chip repair process does not reconstruct the paint perfectly. Due to metallic flakes, tri-coat paint, and texture changes from deep chips, results may vary. Clients acknowledge that this process is cosmetic only and serves to improve the appearance and protection rather than create factory-level paint quality.
(Sale of Goods Act, R.S.O. 1990, c. S.1)
3.3 Paint Protection Film (PPF) and Coating Services
All protection products, including ceramic coatings and PPF, are subject to the manufacturer's terms of warranty. Toronto Buffing Inc. makes no independent guarantees regarding product lifespan or performance. Clients must refer to the official documents provided by Ceramic Pro, SunTek, or Hexis for specific warranty coverage. Physical damage—including rock chips, abrasions, and chemical exposure—is not covered.
Manufacturer warranty documents:
If any of the above URLs are unavailable, broken, or out of date, the Client is responsible for locating the most current version of the applicable manufacturer warranty by searching the respective manufacturer's website or contacting their support directly.
(Competition Act, R.S.C., 1985, c. C-34)
3.4 PPF Removal Disclaimer
The removal of existing PPF may reveal previously concealed damage or cause paint to peel or delaminate due to preexisting weak or improperly bonded paint surfaces. These conditions are typically the result of poor prior workmanship or substandard repaints, and as such, Toronto Buffing Inc. shall not be held responsible for any paint damage that arises during or following the PPF removal process. Clients acknowledge and accept this risk before service proceeds. If paint repair is required, Toronto Buffing Inc. may coordinate a repaint at the Client’s expense.
3.5 Third-Party Transportation Authorization
Toronto Buffing Inc. may occasionally subcontract or refer specialized services to third-party providers, which may require transporting the Client’s vehicle. The Client will be informed in advance of any off-site transportation. By booking service, the Client authorizes Toronto Buffing Inc. to use its discretion to facilitate such arrangements. All reasonable care will be taken in the handling of the vehicle, but Toronto Buffing Inc. is not liable for delays or issues caused by third-party vendors.
(Ontario Negligence Act, R.S.O. 1990, c. N.1)
4. Warranty and Liability
4.1 Limited Lifetime Workmanship Warranty
Toronto Buffing Inc. provides a limited lifetime warranty on select workmanship elements, such as missed correction spots or application errors. This warranty:
- Covers workmanship only — not wear and tear, physical damage, or dissatisfaction.
- Is exercised solely at the discretion of Toronto Buffing Inc., based on an in-person review.
- Applies only where the defect is verifiably within the technician’s control and within safety limits.
- Does not apply to unrealistic expectations, environmental exposure, or defects caused by client neglect.
Toronto Buffing Inc. will determine whether a scratch or imperfection is safe, accessible, and reasonable to remove under the budget and conditions originally agreed.
(Consumer Protection Act, 2002, S.O. 2002, c. 30)
4.2 Rework Policy
In approved cases, Toronto Buffing Inc. will perform a one-time rework at no additional cost to the Client. This rework is limited to the same scope, materials, and safety limitations as the original job. The Client acknowledges and agrees that:
- They are responsible for all personal and logistical losses related to returning the vehicle for rework, including fuel, time off work, rides, or related inconvenience.
- Rework constitutes full and final settlement of the original concern, regardless of the Client's future opinion or satisfaction.
- By accepting rework, the Client is also reaffirming the original confidentiality agreement, and agrees not to discuss, disclose, or share the fact that rework occurred — whether in person, in writing, on social media, or elsewhere.
- Any public disclosure of rework or grievances, even post-resolution, is a breach of this Terms of Service agreement and may result in legal consequences.
(Common Law: Accord and Satisfaction; confidentiality in remedial service contexts)
4.3 Material Warranty
Toronto Buffing Inc. uses manufacturer-backed coatings and films, including those from Ceramic Pro, SunTek, and Hexis. The Company does not offer any independent product warranty. Warranty claims must be handled directly by the Client through the appropriate vendor. At it's discretion, Toronto Buffing Inc. may facilitate the warranty process.
Official documentation is available at:
If these links become outdated, the Client is responsible for finding the most current version from the manufacturer.
(Competition Act, R.S.C., 1985, c. C-34 – fair warranty representation standards)
4.4 Exclusion of Physical Damage
No protection products applied by Toronto Buffing Inc., including ceramic coatings or PPF, are warrantied against:
- Physical impact (e.g., rock chips, scratches, collision)
- Improper car washing
- Environmental fallout
- Vandalism or off-road use
These limitations are clearly stated in the manufacturer’s documentation and understood by the Client at time of service.
4.5 Pre-Existing Conditions
Toronto Buffing Inc. is not responsible for any issues resulting from:
- Prior repainting or poor bodywork
- Knife marks or adhesive residue from wraps
- Previous polishing that weakened the clear coat
- Factory defects or uneven paint depths
These conditions may limit correction potential or result in failure during service. The Client agrees that such conditions fall outside warranty coverage.
(Sale of Goods Act, R.S.O. 1990, c. S.1)
5. Deposits and Scope Commitment
5.1 Deposit Policy
To secure your booking and allocate materials, Toronto Buffing Inc. requires a non-refundable deposit for most services. By submitting the deposit, the Client acknowledges that:
- The scope of work described in the invoice or estimate becomes binding.
- The deal is firm, and the agreed-upon work is scheduled and resourced accordingly.
- The Company will incur real opportunity and material costs based on this commitment.
Once a deposit is received:
- The project cannot be canceled or postponed by the Client without penalty.
- The Client forfeits the right to renegotiate pricing, add or subtract services without mutual agreement.
- If the Client requests to change or reduce the scope after booking, the Company reserves the right to:
- Refuse the change
- Require a new deposit
- Or treat the original deposit as forfeited due to breach
- Refuse the change
This policy ensures Toronto Buffing Inc. is protected against loss of time, materials, and revenue opportunities.
(M.J.B. Enterprises Ltd. v. Defence Construction (1951) Ltd., [1999] 1 S.C.R. 619 – principles of Contract A; doctrine of consideration in unilateral agreements)
5.2 Scope Documentation and Evidence
Only services explicitly listed in the Client’s final invoice or written work order will be performed. Informal conversations, text messages, verbal understandings, or assumptions shall not be enforceable unless incorporated into the written scope.
- The Client agrees that only the work detailed in writing is billable and actionable.
- Additional services not listed will be priced separately.
- References may be made to Toronto Buffing Inc.'s published cost guide at www.paintcorrection.ca/cost to help define and interpret the intent of the agreed scope.
The scope of work becomes a contractual deliverable once the deposit is made and the service is scheduled. Any deviation from this scope requires formal amendment and written approval by the Company.
6. Client Responsibilities
6.1 Disclosure of Prior Conditions
The Client must disclose any known past paintwork, vinyl wrap, repainting, detailing, polishing, or PPF installation/removal prior to any services. Toronto Buffing Inc. is not liable for complications that arise from undisclosed prior work, including paint failure, delamination, or material incompatibility.
(Sale of Goods Act, R.S.O. 1990, c. S.1)
6.2 Proper Maintenance After Delivery
After completion of services, Clients are responsible for maintaining the vehicle in accordance with safe industry standards. The Company shall not be responsible for post-service damage arising from neglect or improper care.
6.3 Timely Communication and Approvals
The Client must be accessible during the service period for timely decision-making. Delays caused by unresponsiveness may delay the project or incur additional storage fees.
6.4 Media Use Consent
Unless explicitly declined in writing, the Client consents to Toronto Buffing Inc. capturing before-and-after photographs or video content of the vehicle for promotional, educational, or documentation purposes.
7. Insurance and Claims
7.1 Eligibility for Insurance Coverage
Certain services offered by Toronto Buffing Inc., such as Paint Protection Film installation, may qualify for insurance reimbursement depending on policyholder coverage. Clients are encouraged to verify eligibility with their insurer prior to booking.
(Insurance Act, R.S.O. 1990, c. I.8)
7.2 Claims Process Limitations
The Company does not act as an agent for any insurance provider. Clients must manage and submit their own claims. Toronto Buffing Inc. may supply documentation (e.g., invoices, photos) for insurance use only after the full invoice has been paid in good standing.
7.3 Accuracy of Information
The Client bears responsibility for submitting accurate information to insurers. Toronto Buffing Inc. will not be held liable for denied claims based on client misrepresentation.
8. Appointments and Cancellations
8.1 Booking Requirements
All services are performed by appointment only. Appointments are not guaranteed or reserved until a non-refundable deposit is received and confirmed in writing.
- Tentative or verbal confirmations do not constitute a booking
- Appointment availability is subject to change until a deposit is secured
- Toronto Buffing Inc. is not liable for missed opportunities if a Client delays their deposit
8.2 Rescheduling Policy
Toronto Buffing Inc. allows one-time rescheduling per booking if the request is made at least 48 hours in advance.
- Additional rescheduling requests are subject to refusal or may require a new deposit
- If rescheduling is requested too close to the appointment time (less than 48 hours), the Company reserves the right to treat the deposit as forfeited
Reschedules are subject to available time slots, which may extend your project timeline significantly.
8.3 Missed Appointments and Lateness
Failure to attend a scheduled appointment — whether by oversight, lack of notice, or non-emergency — results in the forfeiture of the deposit.
- Clients who arrive 30 minutes or more past their scheduled time without prior notice may be asked to rebook
- Toronto Buffing Inc. is not obligated to wait or adjust the schedule for tardiness
- If the delay impacts another Client’s schedule, service may be canceled at Toronto Buffing Inc.’s discretion
Rebooking a missed appointment will require a new deposit.
8.4 Blacklist Clause
Toronto Buffing Inc. may, at its sole discretion, permanently deny services to any Client who:
- Misses multiple appointments
- Attempts to cancel and rebook repeatedly
- Refuses to follow deposit or communication protocols
- Disrespects scheduling rules or staff time
This "blacklist" status is based on behavioral patterns and breach of this Agreement and may be exercised without further explanation.
(Common law: right of refusal for non-discriminatory, contract-based reasons)
9. Project Timelines and Delays
9.1 Estimated Timelines
All timelines provided by Toronto Buffing Inc. are estimates only and are based on:
- The expected condition of the vehicle
- The scope of work at the time of booking
- Current shop workload and resource allocation
- Client responsiveness for approvals and confirmations
Estimates are not guaranteed and are subject to change due to unforeseen variables such as underlying defects, required add-ons, poor previous workmanship, or inclement weather.
Clients acknowledge that detailing and paint correction is not an assembly-line service, and timelines may expand to ensure quality and safe practices.
9.2 Quality Assurance Extensions
Toronto Buffing Inc. reserves the right to extend the project timeline without penalty if required to:
- Allow for proper paint, film, or coating curing
- Resolve unexpected substrate issues
- Apply additional polishing or correction steps
- Address safety concerns or avoid rushed results
Clients may not request that work be rushed or completed by an arbitrary deadline if doing so compromises the end result. Toronto Buffing Inc. will not release a vehicle before it meets internal quality standards, even if it creates delays.
9.3 Responsibility for Delay-Related Losses
Toronto Buffing Inc. is not liable for any third-party financial or scheduling consequences that result from service delays, including but not limited to:
- Rental vehicle costs
- Missed resale or auction opportunities
- Transportation changes
- Client loss of time or income
By accepting service, the Client agrees that quality and safety are prioritized over speed and that no compensation will be provided for delays resulting from legitimate work practices or unforeseen conditions.
(See: Tercon Contractors Ltd. v. British Columbia, 2010 SCC 4 – enforceability of limitation of liability clauses)
10. Confidentiality and Trade Practices
10.1 Confidential Scope
During the course of service, the Client may be exposed to trade secrets and proprietary information belonging to Toronto Buffing Inc. This includes, but is not limited to:
- Pricing structures and custom quotes
- Procedural techniques and detailing methods
- Vendor relationships and material sourcing
- Repair strategies, limitations, or techniques
- Project photos or videos, including before/after results
- Internal issues or “hiccups” encountered during service
- Outcomes that reflect industry-standard correction but not perceived perfection
All such information is confidential, regardless of how it was presented or received.
10.2 Non-Disclosure Obligations
The Client agrees not to disclose, publish, share, or make reference to any part of the service experience in any medium — including in person, over the phone, via text, email, social media, online forums, or review platforms — without express written permission from an authorized representative of Toronto Buffing Inc. This includes:
- Pricing or package details
- Before/after results
- Subjective dissatisfaction
- Any technical detail or outcome
- Photographs or videos of the vehicle taken on-site
The confidentiality clause applies even if service did not meet the Client's subjective expectations, as long as work was performed within the agreed scope and safety parameters.
10.3 Prohibited Content and Disparagement
The Client is expressly prohibited from sharing or referencing:
- Pricing or quotes in public or private forums
- Images of results in a critical context
- Claims of defect reappearance or dissatisfaction
- Any form of disparagement or indirect complaints
- Allegations about service outcomes without first providing Toronto Buffing Inc. a written opportunity to inspect and address the issue
Violation of this section constitutes a material breach of contract.
10.4 Enforcement and Remedies
Toronto Buffing Inc. reserves the right to take legal action in the event of a confidentiality breach, including but not limited to:
- Injunctive relief (court order to prevent further disclosure)
- Monetary damages, including liquidated damages where applicable
- Recovery of all legal and investigative costs
- Termination of any outstanding warranties or future services
(Common Law: Breach of Confidence; Equitable Relief Standards; Defamation Defenses in Commercial Contracts)
10.5 Perpetuity Clause
These confidentiality obligations shall survive indefinitely beyond the end of the client-business relationship. Clients remain bound by these terms in perpetuity, regardless of future interactions or services.
11. Reasonable Expectations
11.1 Cosmetic Enhancement vs. Restoration
Toronto Buffing Inc. delivers premium paint correction and appearance enhancement services. Our goal is to return the finish of your vehicle to its full cosmetic potential, which may often exceed showroom condition depending on the package. However, the level of correction is determined by budget, safety limitations, and substrate condition. "Full potential" is defined solely by Toronto Buffing Inc. based on industry knowledge and tooling limitations.
11.2 Subjective Satisfaction Limitations
Some cosmetic variation, micro defects, or isolated swirls may remain due to budget, safety limits, or pre-existing material constraints. Dissatisfaction based on unrealistic expectations, lighting variances, or personal perception does not constitute grounds for refund or chargeback.
11.3 Responsibility for New Wear and Tear
Once delivered, it is the Client’s full responsibility to maintain the vehicle using industry-standard care techniques. Toronto Buffing Inc. is not responsible for:
- New swirl marks or damages
- Chemical staining from negligence
- Etching
- Rock chips or other physical damages
- Water spots
These issues are part of regular driving and must be prevented by the Client using appropriate washing and maintenance. Our services may correct to an exceptional degree—but it is the Client’s obligation to keep the vehicle in that condition.
(Consumer Protection Act; common law duty of good faith care)
12. Payment Terms
12.1 Final Payment Due Upon Completion
All outstanding balances are due immediately upon completion of the work, and vehicles will not be released until full payment is received.
- This includes jobs involving insurance reimbursement, multi-stage work, or mid-project add-ons.
- Acceptable payment methods include cash, pre-cleared e-transfer, or approved credit/debit cards.
- Toronto Buffing Inc. does not store vehicles beyond the service window unless by prior arrangement.
12.2 No Partial Payments Accepted
Toronto Buffing Inc. does not offer or accept partial payments, installment plans, or deferred payment options.
- Verbal or informal “pay later” arrangements are not valid or enforceable.
- All services must be paid in full before vehicle release.
- Invoices not paid upon completion are considered overdue and subject to enforcement.
12.3 Storage Fees and Abandonment Clause
If the Client fails to pick up the vehicle within 24 hours of being notified that the service is complete:
- A daily storage fee will apply starting on Day 2:
- $85/day for indoor storage
- $65/day for outdoor storage
- $85/day for indoor storage
Toronto Buffing Inc. reserves the right to move the vehicle to outdoor storage at its discretion. Vehicles left for extended periods may be deemed abandoned, and the Client remains fully responsible for all charges incurred.
Toronto Buffing Inc. shall not be held liable for any damage, weather exposure, theft, deterioration, or vandalism occurring during the post-service storage period.
12.4 HST and Tax Responsibility
All service pricing is exclusive of HST (Harmonized Sales Tax). A 13% HST will be applied to the final invoice total.
The Client is solely responsible for the full payment of applicable taxes. Refusal or failure to pay HST constitutes non-payment under these terms and will delay vehicle release.
12.5 Lien Rights and Legal Enforcement
Toronto Buffing Inc. retains the right to place a lien on the vehicle under Ontario’s Repair and Storage Liens Act or applicable law when payment is not made.
Toronto Buffing Inc. may also:
- Initiate legal proceedings to recover unpaid amounts
- Pursue reimbursement for staff time, legal costs, and administrative effort
- Apply 2% monthly interest (24% annual rate) on all overdue balances
By engaging services, the Client affirms full understanding and acceptance of all payment and enforcement terms.
12.6 Credit Card Processing Fees
Toronto Buffing Inc. reserves the right to apply a payment processing fee to transactions completed via credit card.
- This fee reflects the actual surcharge incurred from third-party processors (e.g., Visa, Mastercard)
- The exact percentage will be disclosed prior to transaction and typically ranges between 3%–6%
- Clients who wish to avoid this fee may opt to pay by cash or pre-cleared e-transfer, both of which are free of additional charges
By choosing to pay via credit card, the Client accepts any applicable processing fees disclosed at the time of payment.
13.1 Right to Modify
Toronto Buffing Inc. may revise these Terms of Service at any time. It is the Client’s responsibility to consult the current terms, which are always published at www.paintcorrection.ca/tos. Continued use of services constitutes full acceptance of revisions.
(Kanitz v. Rogers Cable, 2002 CanLII 49415 – enforceability of electronic terms)
13.2 Flexibility Clause
From time to time, Toronto Buffing Inc. may, at its sole discretion, choose to waive, delay, reduce, or otherwise modify the enforcement of any term in this agreement for specific clients or situations, to benefit the client.
- Any such exception is a courtesy and shall not constitute a waiver of the term itself in any future matter or dispute.
- Clients may not rely on past exceptions to claim entitlement to altered terms in future dealings.
- All terms stated in this agreement remain fully enforceable unless explicitly waived in writing by an authorized representative.
This clause ensures Toronto Buffing Inc. retains flexibility while preserving the integrity and enforceability of this agreement.
13.2 Notification of Updates
Toronto Buffing Inc. may notify Clients of updated terms via:
- Email
- Verbal announcement
- Invoice notation
- Website changes
14. Acceptance of Terms
14.1 Binding Effect of Agreement
By placing a deposit, confirming a booking, signing work order, or authorizing service through any medium (including written, verbal, email, or text), the Client acknowledges that they have read, understood, and agreed to these Terms of Service in full. These Terms form a legally binding agreement and supersede any informal conversation, quote, or representation. No verbal modifications will be honored without written acknowledgment by an authorized representative of Toronto Buffing Inc.
14.2 Abusive or Malicious Conduct Clause
Toronto Buffing Inc. is committed to maintaining a safe and respectful environment for all staff and clients. If at any time it is determined that a client has engaged in any of the following, the Company may terminate the service agreement without refund:
- Abusive, threatening, or derogatory communication
- Dishonest claims or manipulative complaints
- Attempts to exploit or pressure staff
- Public defamation or attempts to coerce restitution via threats
In such cases:
- The Client will be invoiced for all time and materials to date at a rate of $150/hour.
- Any ongoing or future service agreements may be permanently cancelled.
- Toronto Buffing Inc. reserves the right to pursue damages in court, including legal fees, staff time lost, and reputational harm.
(Ontario Human Rights Code, R.S.O. 1990, c. H.19; Civil enforcement of breach and malicious conduct)
15. Severability
If any provision of these Terms of Service is found to be unlawful, void, or unenforceable under applicable law, that provision shall be deemed severable from the remaining provisions and shall not affect the validity and enforceability of any remaining terms. The remaining Terms shall continue in full force and effect.
(See: Rizzo & Rizzo Shoes Ltd. (Re), [1998] 1 S.C.R. 27 – contractual interpretation favoring validity and purpose)
16. Access to Current Terms
For the most up-to-date version of these Terms of Service, visit:
www.paintcorrection.ca/tos
Clients are responsible for reviewing current Terms prior to booking or engaging in any service. Failure to do so does not exempt the Client from legal obligation under this Agreement.